To Power Smart Mobility for Every Driver and Vehicle, Everywhere

For decades, parking was a hassle. Then in 2008, ParkMobile launched with a simple goal: make parking easier. Today, our team is committed to creating tech-based solutions that power smart mobility and make parking hassles of the past obsolete. We do this by creating innovative solutions that connect parking and mobility ecosystems, eliminating friction while maximizing convenience and efficiency. At ParkMobile we offer agile frameworks and incentives for innovators and problem solvers, all at the perfect spot for work and play at the heart of midtown Atlanta.

We’re experiencing exciting growth. We’re looking for more people to join our team and help shape a product used by more than 45 million people.

Job Overview:
ParkMobile is looking for an innovative and experienced leader for our Client Support team, which is responsible for front line service and backend zone and rate configurations for our municipal, university and private operator clients. As the Director of Client Services, you will be a key member of the Account Management leadership team, helping to drive account retention and growth through operational excellence and superior client experience.

What You'll Do:

• Define and execute strategy for the Client Support function, aligning with ParkMobile’s global business goals

• Optimize Client Support systems, tools and processes with a focus on continuous improvement

• Coach and develop team members, fostering a high-performing, customer-focused culture

• Oversee performance management, KPIs, quality control, and cost efficiency

• Act as a senior point of cross-functional collaboration across product, engineering, account management, finance and implementation teams

Who You Are:

• Leadership & Strategy: Proven ability to formulate and execute strategies for both client and partner support in a technology-driven or service-oriented business.

• Collaboration & Change Management: Experience working with and managing client support or client success teams, including familiarity with cross-regional service improvement and process unification. Experience in global teams is preferred.

• Data-Driven Decision Making: Strong analytical skills, with a track record of using metrics to drive operational improvements and scalability.

• Operational Excellence: Knowledge of quality control, KPI monitoring, and experience improving operational management systems and processes.

• People Leadership & Mentorship: Skilled in coaching and mentoring leaders and teams, with a focus on continuous improvement and team member development.

• Technical & Process Improvement Skills: Experience with support tools (e.g., Zendesk) and a basic understanding of SQL or similar data tools is advantageous.

• Financial Acumen: Experience in budgeting, forecasting, and managing cost-efficient operations.

• Effective Communication & Problem Solving: Exceptional written and verbal communication skills. Strong solution orientation.

What you’ll enjoy about joining our Team

We believe in work/life balance. Seriously. Our team members’ well-being is just as important to us as their work. We are humans first, employees second. We offer a ton of competitive perks, including:

· Unlimited PTO

· Medical, dental and vision coverage

· 401K Matching

· Casual Dress

· Paid Parental Leave

· Flexible Work Hours

· Learning and Development Opportunities

· Company Social Events - happy hours, outings, and more

· Pet Insurance

· Company Community Service Events

About ParkMobile

At ParkMobile, we aim to build an inclusive culture where differences are used to inform better creative, strategic, and business decisions. We actively seek diversity of backgrounds, education, beliefs, and ways of thinking. We look to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. ParkMobile is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.