To Power Smart Mobility for Every Driver and Vehicle, Everywhere

For decades, parking was a hassle. Then in 2008, ParkMobile launched with a simple goal: make parking easier. Today, our team is committed to creating tech-based solutions that power smart mobility and make parking hassles of the past obsolete. We do this by creating innovative solutions that connect parking and mobility ecosystems, eliminating friction while maximizing convenience and efficiency. At ParkMobile we offer agile frameworks and incentives for innovators and problem solvers, all at the perfect spot for work and play at the heart of midtown Atlanta.

We’re experiencing exciting growth. We’re looking for more people to join our team and help shape a product used by more than 45 million people.

Mission

Executing incident, service request and problem management processes and achieving or exceeding expected services levels

Be the face of Internal IT towards their customers by effectively and calmly communicating and resolving requests and complaints 

Performance Expectations

• Keeping up-to-date with current ways of working within the team  
• Maintain a positive, empathetic, and professional attitude towards internal customers at all times  
• Curious and able to take responsibility  
• Brave enough to ask questions and risk appearing ignorant
• Receptive to constructive feedback and learns from mistakes

Role Description

• As IT Technician the core duties will include, but are not limited to:
• Working in a support capacity; owning, participating, and handling of incoming support tickets according to SLAs 
• Troubleshooting basic end-user technical issues in person, by telephone, via chat, or by remote access. 
• Log work in a timely and understandable manner according to procedures 
• Communicate with colleagues about tickets in a coherent and professional way, both in writing and verbal 
• Escalating support tickets in a timely manner according to set routines 
• Monitoring and following up on reported and assigned Incidents, Service Requests, and Problems 
• On-site end-user support at the office where based, and remote guidance to other offices 
• Contacting partners and suppliers, as needed 
• Keeping Documentation, Knowledge Base, and CMDB diligently up-to-date 
• Perform internal educational sessions about technical or process matters

We know there’s no such thing as a “perfect" candidate. We’re all a work in progress and are growing new skills and capabilities all the time. ParkMobile welcomes those who are passionate about learning and evolving. If this looks like a role where you could do work that excites you, we hope you’ll apply.

What you’ll enjoy about joining our Team

We believe in work/life balance. Seriously. Our team members well-being is just as important to us as their work. We are humans first, employees second. We offer a ton of competitive perks, including:

• Unlimited PTO
• Medical, dental, and vision coverage
• 401k Matching
• Casual Dress
• Paid Parental Leave
• Learning and Development Opportunities
• Company Social Events – happy hours, outings, and more
• Pet Insurance
• Company Community Service Events

About Us

At ParkMobile, we aim to build an inclusive culture where differences are used to inform better creative, strategic, and business decisions. We actively seek diversity of backgrounds, education, beliefs, and ways of thinking. We look to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. ParkMobile is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.